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Support
From product selection before purchase, through day-to-day technical questions and training, to design and analysis support. Everything from simulation through to manufacturing access is supported from a single point of contact.
Ways into support
From getting started after deployment to establishing analysis conditions, interpreting results and framing design problems.
A knowledge base for eligible customers covering installation, licensing, how to use the products, and troubleshooting.
System requirements and recommended configurations for each product are published openly. Use them when evaluating or before purchase.
Basic training at deployment, and individual training shaped around your work and your design targets.
Rather than stopping at how to operate the software, we place emphasis on working out how a simulation should proceed in line with the design intent, taking account of the assumptions of the analysis and the physics behind it.
Support available alongside this
Training
Alongside basic training at deployment, we offer individual training shaped around your design targets and workflow. Format, content and number of sessions are adjusted to your requirements.
Basic operation, through to getting the first analysis running
A curriculum shaped around your design targets and workflow
Questions after you start using it, resolved together with technical support
How technical support works
Contact us with the product, version and symptom. Depending on the case, we will check the steps to reproduce it and your data, and reply.
Send it to the support desk with the product, version and symptom.
Where needed, we confirm the steps to reproduce it and the model data.
We reply and, where needed, follow up toward a resolution.
Technical Information
Design and simulation guides, technical notes, seminar materials and release notes are collected under Technical Information.
Products
Where each product sits and how to choose between them is covered under Products.
Let us know the product, version and symptom, and an engineer will get back to you. Pre-purchase enquiries are welcome too.